Background
The high competitive
and innovative pressure on the market requires constant change and further
development of companies. Quality standards are very demanding for companies
at all levels. Flexibility combined with quality is achieved by rapid
decision-making, short, efficient communication channels. The prerequisite
for this claim is an appropriate organisation. This is realised by thinking
in processes, and the transparent development and presentation of core-business
processes.
Process consulting implies systematic external support in planning
and conducting of decision processes with the goal of enhancing the
clients’ action competence. Problems or weaknesses in a customer’s
system, restructuring of organizations or post-merger processes are
often the starting points of process consulting. However, the consultant
does not deliver a ready-made solution following his/her analysis.
A solution within the customer system is instead jointly formulated.
Right from the beginning, the participants are thus enabled to develop
an appropriate solution on their own and implement it successfully.
Main goal is the performance improvement of the leaders and the organisation
itself.
Sequence and methodology
4 heads consultants meet the management of a company
in the first discussion, conduct an analysis
of the situation and define the goals. This
provides the basis for a specific offer which will be prepared in the
short term and shows a clear concept for the development and/or improvement
of the company’s process structure. Our consultants’ approach
is always clearly structured and strictly
focused on quality. For recording the requirements and elementary business
processes of the company concerned, the processing of an order is always
conducted in close cooperation with the staff members concerned.
Sequence:
- Goal definition together with management
- Analysis of the business segments and processes in audits
and workshops in and with the
divisions concerned
- Formulation of standard processes with the staff members concerned
- Review of the processes by management or responsible executives
- Implementation of the processes in the organisation
- Entire documentation in accordance with quality management
standards
Our consultants:
The consultants and associate partners
of 4 heads start
out from a systemic organisational approach
which is not understood as expert consulting
but as process consulting. Our consultants have been working for years
in the area of process development and quality management. Scientific
support in the framework of close cooperation with well-known institutions
and universities provides for the constant improvement of our methods.
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